To start the return process for your order, please enter your email address and the order number below. For EU & International returns please contact our customer support advisors.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 28 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- The return will be charged at £4.50 and this amount will be taken from the refund amount before being processed
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- If an item is being returned due to it being faulty, there will be no charge for the return of this item.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 working days.